I don't think I'll go through billing process again
Honestly, the billing and payment experience left me quite frustrated. I had to figure out multiple layers of menus to get to my invoices, and each step required starting anew because the interface was not intuitive for me. I thought maybe telephonic support would help alleviate some of this stress, but their explanations were slow and didn't resolve my doubts effectively. I weigh that against the partial automation of updates that was supposed to signal payment status, but I found inconsistencies there too. Given these difficulties, if I have to manage billing next time, I'd probably ask for help again even though it's inconvenient. It’s not that the software entirely failed, but the available tools and support didn’t make the payment process smooth enough for me to feel comfortable doing it solo going forward. For something so important, that’s disappointing.