I don’t feel confident after the onboarding experience
You promised an onboarding process that would leave me confident to use the remote workflow software effectively, but I have to say, I am still uncertain about several important features. The training sessions felt rushed and left out explanations for the database tool’s advanced filters. I struggled to follow how the calling tools and dialer integrate and haven’t tried using them much due to this. Automatic updates started running automatically, but without clear notes on what was changing, I wasn’t sure if something improved or if settings stopped working right. The telephonic support did answer my questions but often referred me back to the documentation, which didn’t fill the gaps for me. At sign-up, everything seemed simple, and invoicing worked okay, but the technical training did not give me a sense of mastery or readiness I expected. I’m worried that without better onboarding and clear communication from your team, I won’t be able to rely on the software fully. Please consider giving more hands-on help or longer sessions to ensure users exit the training with confidence to use all features well. Until then, I am hesitant about fully committing to the WFHI software.