I do not intend to seek help again for onboarding
My experience with the training and onboarding was quite disappointing and left me feeling frustrated with the process. Although the software appeared to be promising, I found the training sessions quite confusing and not user-friendly. The sequence of the training did not smoothly integrate the different tools such as the dialer and database features, which caused me to struggle extensively. The technical explanations were not articulated clearly which added to the difficulty. Furthermore, the support I received via phone did not provide adequate assistance as I had to repeatedly ask questions with little progress. As a result, I am very unlikely to attempt onboarding again without significant improvements in training quality. Additionally, the automatic updates sometimes disrupted the interface I had just learned to navigate, which was discouraging. Sign-up and invoice processing were straightforward; however, the onboarding and training experience overall needs serious refinement for me to consider returning in the future.