I didn't quite grasp the options until late in the process

I didn't quite grasp the options until late in the process

Initially, I found it hard to locate all the relevant information I needed before signing up, which made me hesitant. The website and the pre-purchase materials lacked clarity on key components like the dialer’s configuration and the scope of telephonic support offered. It was not until after several back-and-forth interactions with the support team that the pieces started to come together in my mind. This delay possibly cost me time, and I think many people might feel similarly confused. What clicked finally was understanding the level of customization available with the database feature once shown in more detail during onboarding.