I didn’t feel confident after support calls
You really need to work on how your support explains things. After calling multiple times, I still didn’t get clear answers to my questions. There was a moment when I hoped things would click, but instead I was left more confused. I followed the instructions as best I could, but the complexity wasn’t reduced by your explanations. It felt like the support team was reading from a script rather than understanding my specific setup. Because of that, I’m not confident I’m using the software the right way. I can’t say the support gave me a clear path forward. Honestly, this experience has made me doubt if I can rely on your communication to solve future issues. If clear guidance can’t be provided now, I don’t expect it to improve. For me, that moment when it clicked never really came, and that has been frustrating.