i didn't expect the explanations to be a mix of clear and confusing
Starting out with the training, I thought I was going to sail through since the flow seemed straightforward. The onboarding flow was decent enough but what surprised me was the inconsistency in how clearly each step was explained. Some parts of setting up the calling tools were very detailed and easy to understand without having to reread the instructions. However, when it came to the database feature, the explanations got a bit murky; I found myself confused about how to integrate my existing contacts properly. The dialer setup was another hurdle since the automatic updates changed some features midweek which threw me off. I did try reaching out to telephonic support and they were helpful, patiently answering my questions, but the process of signing up and invoicing felt a little more cumbersome than expected. Overall, I liked that the training was not just a script but included practical examples, though I'd say they could work on making the documentation consistent. It’s been a mixed bag of smooth parts and ones that left me scratching my head, so I can see why someone else might feel this way too. In the end, I feel like I got through it but probably need to revisit some parts to get a better grasp on the software’s features and setup process.