i didn’t expect onboarding would need so much help
I started with the training sessions thinking it would be mostly self-guided but honestly I ended up needing quite a bit of support. The documentation was helpful but often unclear on the way to connect the database with the calling tools. I also had trouble figuring out the dialer’s features since some parts felt a bit hidden or not well explained. What surprised me was how much I actually relied on calling their helpline to get my questions answered, which was great but I'd hoped to manage without that. Next time I use this platform I think I will definitely call support early to avoid wasting time. It’s not bad overall though — I did manage to set up my workflows after a lot of trial and error. So yeah, I guess it’s a mixed bag where a bit more clarity or even a video walkthrough would really help. If I sign up again I know I’ll be less surprised and probably better prepared to handle the onboarding.