i didn’t expect onboarding to have its ups and downs
So I started with the training and onboarding hoping it would all be straightforward but it was a mix honestly. The training modules were easy enough to find after logging in and the dashboard felt clear about where to start. There was a searchable database too which helped me get answers to some questions I had about the dialer tool. On the other hand, sometimes I struggled a bit with figuring out what step I should take next in the process - the flow didn’t always feel perfectly logical when moving from calling tools to database setup. Also, the automatic updates seemed a bit hidden in places I didn’t expect them to be so I missed some changes until I called support. Talking about calling tools, once I got the hang of the dialer the experience was actually pretty smooth over a few days, but the initial sign-up and invoicing felt less straightforward than the training promised. Still, the telephonic support was patient and helped me move forward, even though getting through could take a while. Honestly, what surprised me was how the training covered the software basics well but left some practical workflow integration to learn by trial. It’s clear I’ll need to spend more time exploring what connects which features, but at least I’m not stuck totally thanks to reasonable support and some clear instructions.