I didn’t expect it to take so long to hear back
Reflecting on my experience a while after finishing the billing part, I was honestly surprised by how unresponsive the team seemed initially. I remember expecting quicker replies to my questions about payment methods and invoice status, especially since these are critical steps to move forward. There were moments when I felt left waiting with no updates for several days, which made me a bit anxious about the process. That said, once someone finally got back to me, they were polite and helpful, which I appreciate. Still, the delay threw me off more than I expected because I assumed a company handling workflow software would be more prompt with this sort of communication. It’s something I hadn’t anticipated and felt could be improved for a smoother experience overall.