I did not expect the billing to be that smooth
When I signed up and started using your software, the day-to-day billing and payment handling surprised me in a good way. I thought it would be complicated or have glitches initially, but actually, the invoicing worked pretty consistently without much hassle. However, the onboarding process was a bit slow to reflect my actual usage timings, which threw me off at first. I also wasn't expecting the automatic updates to be so seamless; no interruptions or confusing changes at all. Though the database feature is helpful, I found some of the labels confusing initially and took some time to figure out exactly how to use the calling tools properly. I would say your software behaves better in daily practical use than I anticipated based on the initial sign-up experience. But I did not expect some minor hesitations when it came to navigating through the training modules, which could be streamlined for ease. Overall, you did a good job, just improve on clarity and timing.