I did not expect so much ongoing setup work
When I signed up, I was surprised at how much of the setup wasn't just a one-time thing. I assumed once I configured the calling tools and input my database, the software would mostly run itself, but that was not the case. Each day, it seemed like I had to revisit settings or tweak dialer options to keep things working. The automatic updates sometimes disrupted some features, which meant I had to spend time adjusting things anew. The onboarding training did walk me through initial steps, but ongoing maintenance felt unexpectedly heavy for me. Support was reachable by phone, but I found myself waiting a lot for answers about routine usage rather than major issues. Also, the payment and invoicing process was fairly straightforward, but it didn't reduce the workload I faced every week. Overall, I was surprised to find that the software required constant attention rather than just a setup and forget approach. This ongoing effort was frustrating because I expected something more plug-and-play that would let me focus elsewhere rather than routinely managing the system. I ended up feeling that the product didn't meet my expectations for ease of use or consistency in its day-to-day operation.