I’d tell my friend it’s mostly straightforward with small quirks
My experience with the sales and pre-purchase process was quite straightforward, though not without minor hitches. Initially, navigating the sign-up and payment part was smooth; the invoicing was clear, and I got through it without confusion. The onboarding process followed logically, with all steps clearly laid out, which helped me understand the workflow aspects like database integration and using the calling tools efficiently. However, the part that stood out was the telephonic support. When I reached out for some clarifications on training scheduling and software features, the wait times varied, and at one point, there was a bit of back and forth that could have been quicker. Still, the support staff were polite and informative, which made up for the delay somewhat. Given this, if I had to come back for help next time, I’d know roughly what to expect—mostly good service with a little room for faster communication. In summary, I’d say to a friend that it’s a pretty efficient system with a mostly smooth sales process, though you might just want to be patient with the support side when you need it.