I'd tell friends it's good but with a small glitch
Overall, I found the pre-purchase experience quite good but not flawless. The sales and onboarding handled most situations well including some hiccups that came up unexpectedly. For instance, there was a moment where some features didn’t activate instantly which was slightly frustrating, but the team handled it with patience and resolved it quickly. I appreciated the balance of clear communication and the readiness to assist whenever things went wrong. My main reservation is that the onboarding felt a bit too optimistic about the user's prior knowledge, which meant I needed to read some instructions on my own. Despite that, what I would say to a friend is that the service is helpful and the software performs well once you're past the initial setup. This made the overall experience positive enough to recommend carefully.