I’d tell a friend it’s quite reliable, just wait a little for answers
From my experience with setting up and accessing the software, I’d say the people behind it are pretty responsive, but there’s room for a bit more speed. When I first signed up, the onboarding flow started well and the training modules were available as promised. The database feature integrated well with the calling tools, which was encouraging. My questions about using the dialer and managing contacts were answered in a helpful way, but sometimes I did have to wait longer on telephonic support than I would have liked. That’s the only real reservation I have because otherwise, invoices and payments were handled professionally with clear communication, making the billing side easy to track. The automatic updates didn’t disrupt anything and were pretty much seamless. Overall, I think I’d tell a friend this platform works well and the team is responsive, just not super quick every time you need support. Having said that, the quality of responses makes up for the wait in my opinion.