I’d tell a friend it’s mostly logical but could be clearer
I would say the support and communication steps generally followed a sensible order. They started with the sign-up and database setup before moving onto training with the calling tools, which made sense logically. That helped me get a good grasp of the different parts in stages, without jumping around too much. The updates were automatic, which eased ongoing use. What I did find a bit off was sometimes support explanations assumed prior knowledge I didn’t have, so I ended up asking for clarifications multiple times. It felt like if some steps had clearer instructions or a better sequence for beginners, the overall process would be much smoother. Still, for someone with a bit of tech background, it’s pretty straightforward. So I’d say it’s a good system but don’t expect it to be spoon-fed at every step.