I’d say support was lacking at times
While I appreciate that the software had components that worked well, the support aspect was a bit disappointing. I had expected more guidance through certain features, but instead, I found myself troubleshooting quite a bit on my own. The dialer seemed promising but had quirks that weren’t well explained, which was frustrating. There were features that worked well, but when I didn't quite understand others, it felt isolating since I couldn't get timely help. At the same time, I did have one positive experience with the telephone support that provided a specific fix for a minor issue. Unfortunately, that was the exception rather than the rule, which left a sour taste otherwise. I expected a more supportive atmosphere while learning the software. If it had been more interactive and helpful, I would’ve rated it higher. Despite this, I did manage to tackle aspects of the software that eventually aligned with my needs. Just had to navigate a bit more than I had anticipated, making it a lesson in self-reliance rather than collaboration.