I'd say it was mostly good, with some gaps
Talking to my friend about this, I’d describe my support experience as mostly helpful, but with a few hiccups unexpected at the start. I came in expecting telephonic support to be instantly reassuring and clear, but it sometimes fell a bit short of that ideal. Early on, I wasn’t completely confident because some of the explanations felt rushed or left me needing to ask again for clarity. That said, eventual follow-ups helped clarify things, so the confidence did improve over time but wasn’t immediate. The calling tools and database were easier to use than anticipated, which balanced out the support uncertainties. Overall, if I were describing it casually, I’d say it’s a decent service with good parts and some room for better communication. I ended up feeling okay, if not fully assured, by the end of my first week.