I'd say it's good, but might ask for help again
The training and onboarding experience with WFHI was mostly positive, although there were a few moments where I felt a bit stuck. Initially, I found the training modules informative and the step-by-step process helpful in getting familiar with the software tools and dialer functionality. The database feature was integrated well into the workflow which was nice. However, despite the clarity, I wouldn't say the onboarding was flawless; I had to refer back to support a couple of times to clarify minor points, which was slightly frustrating when trying to work independently. On the bright side, the support team was responsive on calls and the automatic updates didn’t disrupt my access. Considering this, if I was to go through the onboarding again, I think I would still need some assistance especially for the more technical aspects. Overall, I’d recommend it with the caveat that a little extra help might be necessary along the way. It’s a solid system but not entirely plug-and-play from the get-go.