I’d go for it again but expect to ask questions
I’ve been using the WFHI software now for a couple of weeks and overall I find it really accessible once you get past the initial setup. Signing up was straightforward, but I did need to call support a couple of times to understand how to use some of the dashboard features, especially the dialer tool and managing the database options. Their training material helps, but I still found myself wondering about a few things when I began trying out workflows in earnest. It’s not complicated software, just that some of the technical terms and steps could be explained a bit more clearly. I’d definitely consider purchasing again because the software performs well and the UI is mostly intuitive. However, I anticipate needing support again to help guide me through new features or updates. So if you're someone who prefers to explore independently, be prepared to occasionally ask for help like I did. That said, the payment process and invoicing were simple and went smoothly with no glitches at all.