I’d consider using this service again despite minor hiccups
My first contact with sales and the pre-purchase process went mostly smoothly, though there was one moment when the system flagged an error that I didn’t expect. The staff I got in touch with handled the issue calmly and explained what needed to be done to resolve it, which took some of the pressure off. Still, I would have liked a bit more proactive communication or clearer instructions right away instead of figuring out the fix myself after asking. This experience made me think that the onboarding and initial setup might require patience if something doesn’t work perfectly the first time. That aside, the sign-up and invoicing overall felt straightforward and I appreciated that the payment process was well organized. The automatic updates were unobtrusive and didn’t interrupt my workflow, which I found convenient. Given all that, I wouldn’t hesitate to try this service again, but I’m setting my expectations for occasional small bumps and occasional need for follow-up questions.