I basically figured out support myself, it was pretty frustrating
I was stuck at one point trying to figure out why my database sync wasn’t updating properly and honestly, most of the time I just ended up working it out on my own. The support options seemed there, but the actual helpful info wasn’t straightforward, so I spent a long time in trial and error. There was this one phone call where I hoped someone would clearly explain what was wrong, but the advice was vague and seemed to send me in circles. The labels and language in the support materials weren’t very user-friendly either, which made it harder. I can’t really say the telephonic support helped much beyond confirming my suspicion that something was wrong. A little more direct guidance or clearer communication would have saved me a lot of stress. I guess if I were to tell a friend, it would be that you should be ready to figure out a lot on your own with this one.