Skip to main content

WFHI review

How the telephonic support resolved the dialer glitch

5 out of 55 of 5Verified purchaseSupport and communication

How the telephonic support resolved the dialer glitch

I was setting up the calling tools when the dialer suddenly stopped responding properly. Instead of leaving me to figure it out, I contacted telephonic support. The team listened carefully as I explained what was happening and walked me through some diagnostic steps. They helped identify that a recent automatic update had caused the dialer issue, and they provided instructions on how to roll back temporarily while a fix was arranged. Through subsequent calls, they kept me updated on progress and guided me again once the official patch was ready. The whole process involved some waiting during the update fix, but support communication was clear and patient, keeping me well informed throughout. Having this responsive help was essential since I rely on the dialer for my workflow. Overall, the support handled the issue responsibly and with good follow-up so I could resume my work without too much downtime.

Adnan Rupali MadhavanMizoram, IndiaExperience: Published:
About this verification label

Verified purchase

The reviewer's payment for a named WFHI plan was matched to a WFHI record.

Read the review policy