How much time it took to figure out the sales details
When I first contacted the WFHI sales team, I wanted to get a clear understanding of exactly what the software and training covered and how payments would be structured. The initial explanation was decent but I found myself needing to ask several follow-up questions about the ongoing support and update processes. They explained the sign-up and invoicing steps in order, and while the basics were clear, I felt some of the terminology could have been more straightforward. The database and dialer features sounded useful but I wanted more examples of how they’d fit with remote workflow management. The onboarding flow was partially outlined but left me wondering about the time and commitment required upfront. Despite some small confusion, I appreciated that the sales representatives were patient and took the time to answer me in detail. I did end up spending a fair amount of hours just making sure I had everything in writing and fully understood, which was more effort than I'd expected initially. Overall, I think they could improve clarity in their initial pitch to save future customers time in the pre-purchase stage.