How much I figured out on my own
When I first started the onboarding process, I realized that the training provided only covered the basics, so I spent quite a bit of time figuring out the nuances on my own. The initial steps included setting up my profile and navigating the dashboard, which was straightforward enough. However, when it came to understanding how the calling tools integrated with the database, there was no in-depth guidance, so I had to experiment to get it right. I also noticed automatic updates changing some features without prior notice, which required me to adjust my workflow unexpectedly. The telephonic support was somewhat helpful, but I found myself relying more on trial and error. Overall, while the onboarding was structured, the amount of independent work I had to put in was significant. It wasn’t difficult per se, but it required patience to piece everything together from the modules and the interface. Looking back, I acknowledge that this approach helped me learn the system well, but it did take more of my time than I initially expected and I wouldn’t say it was a completely guided experience.