When I signed up for the software, I expected the onboarding to be straightforward, but it took more
When I signed up for the software, I expected the onboarding to be straightforward, but it took more effort than I anticipated. The sign-up process itself was fine, and I understood the invoicing clearly, but configuring the database to fit my remote workflow required me to spend several hours learning the steps. The automatic updates were a convenient feature that required little intervention, and the calling tools were responsive during the testing phase. However, I found that I needed to review the training material multiple times to fully grasp the use of the dialer and telephonic support features. Overall, I ended the process feeling confident but aware that I had put in more time than I wanted to initially setup everything properly. The priority assistance was helpful when I reached out for clarifications, though the waiting time to connect was longer than I would have liked. There were a few moments when the software did not behave as intuitively as I had hoped, which presented a minor frustration. That said, the overall experience was positive, and I think with some patience, new users can get comfortable using all features effectively. I would recommend others be prepared for some upfront effort before reaping benefits.