How much effort it took to get clear answers
Getting clear explanations from the support calls was a mixed bag. Some of the labels and prompts made sense only after I fiddled around with them or asked twice, which was quite frustrating. The dialer itself worked fine most days, but when I needed real help, the telephonic support gave partial answers with no detailed walkthrough. The training sessions tried to cover everything but often moved too fast, leaving me guessing some steps. Updates came automatically, which was good, though I wish the notes about these changes were communicated more clearly. The onboarding flow felt a bit scattered, so understanding the database feature took extra time. I think overall the effort to fully understand each part of the software was higher than I expected. It is clear some elements are well designed but others need better explanation or polish to reduce the effort needed from my side to use them properly.