How much effort did it take to get answers?
I wasn’t quite sure at first how responsive the sales team at WFHI would be. When I reached out before purchasing, I sent a few mails asking about features and compatibility with my existing tools. Fortunately, they replied within the day each time, which was reassuring though sometimes the answers felt a bit generic rather than tailored to my questions. The onboarding flow started straightforwardly with software installation instructions, and occasional follow-ups from the team helped clear up small confusions I had with the dialer configuration. Not everything was seamless; some delay occurred when clarifying how the automatic updates affected my billing, which was only cleared up after a few calls. Looking back, the effort required to get detailed and specific responses was a little more than I expected, but I appreciated that they kept in touch and didn’t leave things hanging. So overall, I’d say the team showed good intention and reasonable responsiveness, though it wasn’t a perfectly smooth pre-purchase experience.