How Long Will It Take? Too Long, Sadly.
I was hoping getting started with the WFHI software and training would be straightforward, but honestly, it took far more time than expected. The explanation during sign-up and initial onboarding was anything but clear. It felt like I had to constantly guess what to do next because the sequence and details were not well laid out. The invoicing and payment steps, which should be straightforward, ended up confusing me because nothing was clearly communicated upfront. That said, I suppose the automatic updates worked fine on their own without causing issues, which was a small relief. Their telephonic support sounded useful, but I never ended up reaching out because I felt it would be another complicated process. The database feature seemed promising, but without proper explanation, I couldn't properly incorporate it into my workflow. Overall, the lack of clear explanation meant I spent way too much time just figuring out basic steps that should have been made obvious from the start. I had hoped it would be smoother, but this long and unclear setup process left me feeling quite wary about moving forward.