How long it actually took to get used to the wording
I found that the support was generally there when I reached out, but honestly, the wording and labels within the software were a mixed bag that took quite some time to get familiar with. Sometimes the terms used on the dashboard and settings pages didn’t seem to match what I expected or were a bit vague. This led to a couple of support calls just to clarify basic steps, which made the process feel drawn out. On the other hand, I appreciated that the support reps didn’t rush me and were patient in explaining things multiple times. Still, I came back to the fact that if the language used in the interface itself was clearer and more consistent with the training material, it would have saved me and probably others a lot of time. So the time taken includes both learning the product and decoding what was meant by certain instructions and options.