Hours workable but appointment setting delays were a problem
The sales and pre-purchase processes appeared tailored for a fixed schedule but did not align well with the variable hours I actually work. It felt like the allocated onboarding and training sessions were set at times that conflicted with my availability, which caused delays and forced me to adjust my routine. I appreciate that the payment and invoicing steps went smoothly and followed a straightforward process, which was one aspect that worked fine for me. However, the steps for accessing the calling tools and the database feature weren't always accessible during my working hours, making it challenging to utilize the software effectively. I noticed some waiting time during support calls because of this mismatch, which was inconvenient. Given my irregular hours, the system did not seem perfectly suited, and it sometimes led to frustration and disruption. I do think that the software itself has potential, but the process design could consider more varied schedules. Overall, the payment flow was a positive point, but overall, the working hours adjustment was lacking.