Hours never aligned with my reality
Honestly, I have gone over this so many times with their support, but nothing really changes. The system's scheduling and the hours it assumes I work just don't match up with how I actually use the software. I get that it tries to be flexible, but the dialer often locks me out or isn't ready when I am, which is frustrating. Support was polite but basically kept repeating the same scripts—they listened but didn’t seem to understand that my shift is irregular. One positive is that the database feature is easy to update, so at least managing contacts feels okay on my end. Still, when it comes to actual working hours, I’ve found it more of a hindrance. I was hoping the onboarding flow would catch this, but it didn’t. The invoicing part was fine though—no issues there. So yeah, I feel stuck with software designed around hours I don't have, and the support just doesn't fix that for me.