Hours mismatch ruined onboarding for me
I’ve tried the training and onboarding multiple times now, but the system just doesn’t fit the hours I actually work. I’m aware it’s designed for certain schedules, but when you’re juggling irregular hours, it becomes a real issue. The timings for live support and training sessions clash with my availability repeatedly, and that leaves me stuck without proper guidance. The onboarding materials are fine in theory, but practically, without matching time slots, I can’t keep up. I’ve explained this sort of situation before to the support team, but the response is always the same — the software expects a standard window of participation. Unfortunately for me, this ends up wasting a lot of time and energy, without the product adapting. I wanted to make it work, but this mismatch was a big failure point and has been very frustrating.