Hours flexibility not quite what I expected
I was surprised that the software's default assumptions about working hours did not align closely with the irregular schedule I generally follow. While the features overall were robust and the training comprehensive, the setup did not easily accommodate my variable working hours, which caused some challenges in managing call schedules and database updates synchronously. I appreciate the availability of telephonic support, but I had to spend additional time adjusting my workflows manually, which was somewhat inconvenient given the advertised flexibility. The sign-up and payment processes were straightforward, yet the mismatch in hours support was a significant factor affecting my experience. I would have expected the system to be more adaptive to diverse work patterns from the outset, and this misalignment was an unwelcome surprise that influenced my rating.