Hours fitting my schedule was a struggle, billing was fine
I found that the software and training offered didn’t really fit well with the hours I actually work each day. I was expecting a lot more flexibility in the dialer and calling tools to accommodate irregular or part-time timings, but the setup felt a bit rigid. Some functions were optimized for fixed hours and the automatic updates occasionally interfered with my workflow during unexpected work times. Even though I tried to adjust my usage accordingly, it was challenging. The onboarding and training sessions seemed a bit generic, not tailored to various work hour patterns as I had hoped. On the positive side, the billing and payment process itself ran without any issues and was clear from start to finish. The invoicing was straightforward and I always knew what to expect each month. Telephonic support was useful when I had questions about the payment or general software features. Overall, while the financial side of the experience was smooth and fit what I expected, the software’s fit with my actual work hours left something to be desired and made using it more frustrating than it should have been.