Hours alignment was missing

The sales process and information presented did not quite reflect the actual hours I work or need flexibility for. There was no mention of support for odd or irregular working times during pre-purchase discussions. I expected the software and services to cater better to varied schedules, but that was lacking. While the sign-up and payment tasks were simple enough, the absence of clarity about how well the solutions fit my unique working patterns was disappointing. It felt like an important part was missing from the whole pitch. That was really all I can say that was of any note regarding the sales approach and onboarding experience.