Honestly, your hours system didn’t quite fit my routine
I want to be direct with you about the sales and pre-purchase experience related to the working hours templates provided. Honestly, the hours system you have set up didn’t quite fit with the irregular and flexible hours I actually work. I understand you want to offer a standard framework to help most users, but for me, having fixed timing expectations on the software and training made it harder to align with my personal schedule. The sign-up and invoicing processes were clear and smooth, so I can say those parts worked fine. Even the database and dialer functioned well technically. However, when it came to how the working hours fit, I felt a disconnect that made me question if this was fully tailored for a broader range of users. If I had more control over the hours reflected in the calling tools or training calendars, that might improve the fit. Please consider more flexibility here. Because if I were just explaining this to a friend, I’d say the system runs well but the preset hours model is not quite right for people like me who work outside typical timings.