Honestly, you surprised me with how little guidance was available when things went wrong
I have to say, I was quite surprised by how the training handled things when I ran into problems. I expected the onboarding to include robust support for unexpected issues, but instead, I found myself stuck multiple times with minimal direction. The software’s automatic updates sometimes caused unexpected changes without clear notifications, and when I reached out for help, the responses were slow or generic. It felt like there was an assumption I could just figure things out myself, which wasn’t always possible. The sign-up and invoicing process worked fine, so at least that part was okay. But your company really could do better in guiding users through tricky situations during training. I honestly didn’t feel supported in those moments, which was disappointing considering how much I had hoped this platform would ease my workflow.