Honestly, you’re not as good as what I used before
Compared to other systems I’ve used before, your training and onboarding really didn’t meet expectations. I found your explanation style a bit confusing at times and not very structured, which made it harder than it needed to be to get started with the software. The old tools I’ve worked on had clearer step-by-step guidance, which saved me time understanding the dialer and database functions. Your training skipped some basics which I had to figure out on my own, and the onboarding flow felt clunky because it wasn’t as intuitive. On the positive side, your telephonic support was easier to reach than others, so I'll give you credit there, but the overall experience felt less efficient. I had assumed your software would be smoother to get up and running but ended up spending more hours than I planned just getting used to how things worked. If this was a friend asking, I’d say you’re decent but expected better.