Honestly, this onboarding was way below what I expected
When it comes to training and onboarding with WFHI, I honestly can’t help but feel frustrated. Compared to other software platforms I've used before, this one didn’t live up to the mark at all. The initial steps to get set up seemed promising but very quickly I hit roadblocks that weren’t easy to fix. Their training sessions didn't give me the clear guidance I needed and felt too generic instead of tailored to my workflow. The onboarding flow was confusing, with some steps missing or unclear, which made using the calling tools and dialer more complicated than it should have been. Honestly, I was expecting smoother automatic updates that wouldn’t disrupt the process but instead they created more confusion. Plus, the telephonic support didn’t feel very responsive when I was stuck. Overall, it just felt like the previous system I used was far better organized and more helpful. I wouldn’t recommend depending heavily on their onboarding if efficiency is what you want.