Honestly, they were quick to help me every time
When I first signed up, I was a bit nervous about the whole onboarding because I hadn’t done anything exactly like this before. But the training sessions were scheduled quickly, and the team responded very fast whenever I had doubts or needed clarifications. It wasn’t just canned replies; they really seemed to listen and helped me smooth out issues step-by-step. The onboarding process guided me through setting up my profile and the calling tool, and I felt like I could move at my own pace which made it less stressful. My only hesitation was that sometimes the follow-up took a bit longer than I expected, especially when I asked questions late in the day. But overall, being able to reach out by phone and get someone live made a big difference. The combination of software and training was practical and helped me feel more confident each time I logged in. I’d definitely say the responsiveness of the people behind it was a key plus, making me comfortable in the early days of using WFHI’s system.