Honestly, the whole training and onboarding just confused me
I tried to go through the training and onboarding provided by this software, but the labels and wording used throughout the platform made no sense at all. It felt like the instructions were written in complicated jargon rather than clear, plain language. I wasn’t sure what each step required because the terms were mixed up or inconsistent between the dashboard, the call settings, and the database management areas. Even when I contacted telephonic support, I found their explanations vague, not clarifying the confusing steps or terminology. The onboarding flow seemed rushed yet unclear, leaving me stuck on basic functionality like setting up the dialer or accessing the database properly. I really wanted to use the product, but I couldn’t get past this barrier. The automatic updates didn’t help either, as sometimes features changed names or functions without straightforward notes to the user. Overall, I would describe this to a friend as simply “Too confusing to use.” What should have been a helpful training process just ended up making me more frustrated and lost.