Honestly, the whole support experience felt a bit hit-or-miss
I’m not entirely sure what to make of the support service because it felt inconsistent throughout my experience. At times, when I raised questions via calls, the team responded quickly and seemed ready to help, which was good. But on other occasions, getting through was more difficult, and there was a wait that made me anxious if my issues would be addressed on time. It’s tough to say if the responsiveness was due to timing or internal issues because sometimes the follow-up was pretty slow, which I found frustrating while trying to set up the dialer and database features. The invoicing and payment process itself was clear enough, and automatic updates didn’t cause problems. Still, the nervous waiting around for support made the journey less pleasant. So, while support was okay sometimes, the overall feeling was kind of unsettled, and I’m unsure if I’d expect better reliability in the future.