Honestly, the support didn’t match what I expected
Compared to other services I’ve used before, WFHI’s support was kind of disappointing. I kept hoping it would be as straightforward and helpful as previous systems but instead sometimes I felt stuck waiting or going in circles. Their telephonic support often took time and wasn’t very clear, which didn’t help when I was trying to understand how updates impacted the calling tools. The training was ok, but I didn’t find it particularly detailed or easy to follow. On the plus side, the software worked fine otherwise, and the database feature was alright once I figured it out. However, the invoicing and payment process felt lacking clear communication, and it was frustrating that I had to figure out things mostly on my own. As much as I tried, the overall support experience was below what I was used to, and I guess I'll be cautious about recommending this moving forward because of that. Simply put, the support wasn’t up to my expectations.