Honestly, the support didn’t feel very responsive at all
Looking back, the responsiveness of the support team wasn’t exactly on point. Initially, I reached out multiple times asking for help, but the replies were usually slow and sometimes even missed the specific issue I raised. It felt like the communications were a bit generic, not really tailored to the exact problem, which ended up wasting a lot of time. I understand that delays happen, but the lack of prompt and clear follow-ups was frustrating. One thing I’ll admit was good is that when someone did respond, they were polite and tried to be helpful. Still, I needed more consistent engagement to really feel supported. I thought the telephonic assistance might be better based on the intro information, but honestly, sometimes calls were transferred or dropped without resolution. So if I had to tell a friend, I’d say the support is there but not reliably responsive, which could be a problem when you have urgent workflow issues. In the end, I had to figure out a lot myself because waiting wasn’t really an option for me.