Honestly, the onboarding surprise was how quick one part was
I had mixed feelings after going through the training and onboarding process. At first, I wasn’t quite sure what to expect; the materials seemed broad but also somewhat vague in parts. What really surprised me was how quickly I got the hang of the call dialer tool. It took just one session before I felt comfortable using it, which was better than I anticipated. The onboarding flow itself was a bit patchy, though, because some sections didn't give clear instructions on setting up the database features, so I had to figure that out through trial and error. Also, the automatic updates kicked in at odd times, which disrupted my training sessions briefly. On the positive side, the telephonic support was reachable and polite, which helped clear up some of my doubts. Overall, I felt moderately confident toward the end, but I think the training could have been more structured, especially regarding how the different software components link together. I’m glad certain tools clicked almost immediately, but I still feel there’s room to improve clarity in the overall process before one truly feels fully prepared.