honestly, the labels and wording are kind of confusing
The support staff are generally helpful on calls but when it comes to the software itself, the labels on some sections don’t really make much sense. I tried using the database feature but found the terminology inconsistent with what I expected from the training materials. Like, what exactly does 'dialer queue' mean here? It was not obvious and made things harder. The menu wording could do with some simplification or clearer explanations. I told a friend that overall, the system is powerful but the way things are named feels like a maze sometimes, which is annoying when you just want to get your work done. On the positive side, the invoicing and payment process was simple and straightforward at least, no confusion there. So yeah, mixed feelings, but mainly I wish the software was easier to understand on first glance.