Honestly, the explanations could’ve been clearer
To be frank, the amount of times I had to explain the same problem to support was tiring. It seemed like every time I called about the dialer or the database features, I wasn’t getting a straightforward answer. The instructions felt half-baked or too technical without enough plain language. While they were always polite on the phone and tried to help, the messaging could’ve been clearer. I wasn’t expecting them to simplify everything but maybe a few better step-by-step guides would’ve saved us both time. When it came to the updates, I had to ask several times before understanding how these changes affected my daily use. The invoicing and sign-up process was simple enough, so at least there it was smooth. So if I were telling a friend what I think, I’d say support tries but doesn’t fully deliver on clear communication. It felt like a bit of runaround, and I could’ve done without the repeat explanations. Hopefully that gets better in time, because good support is key when stuff goes wrong.