Honestly, support okay but not always quick
I had a mostly okay experience with the support and communication. There was one particular moment I remember clearly where I needed help with a feature in the calling tools, and the telephonic support was responsive and walked me through the issue patiently. Outside of that, though, it felt like getting in touch could sometimes be hit or miss. There were times when I waited quite a while for a callback or for an email response about invoices or the automatic updates. The overall onboarding and training were good but not exceptional; I had to rely on my own exploration a bit. So if I had to put it simply to a friend, I’d say the support is fine when you get it, but you might have to chase them sometimes. The software itself works fairly smoothly once you are setup. The payment and billing side was pretty standard, but I did notice occasional lags in response. That sums up my experience pretty much.