Honestly, support felt quite different from what I expected
So I was hoping WFHI’s support and communication would be straightforward and responsive based on what I’d heard before signing up, but my experience was kind of underwhelming. They did have telephonic support available which was fine on some days, but often the responses seemed scripted or just not exactly what I needed. It felt like they were trying to push me through the usual steps without really listening. The onboarding steps weren’t exactly in the order I thought would be best, which confused me quite a bit as I tried to set up the dialer and database properly. At least the automatic updates happened reliably, so I didn’t have to worry about that. Still, when I explain this to a friend, I'd say WFHI is okay but don’t expect any friendly hand-holding or personalized support.