Honestly, support didn’t really work for me day after day
I tried using WFHI’s support over several days and the experience was disappointing. The issues weren't resolved quickly and often I had to explain the same problem repeatedly. The telephonic assistance felt slow and sometimes the representatives didn't seem fully aware of the technical aspects that I was dealing with. It was frustrating since I expected the help to be proactive but usually it was reactive and kind of generic. The software itself seemed okay when it was working but the day-to-day glitches made it hard to keep steady progress. For example, the dialer software randomly disconnected during calls multiple times, and though I reported it, the fixes were either temporary or didn't come at all. The database synchronization was patchy as well, making me question if the support was really capable of keeping the system running consistently. When talking to friends about this, I would summarise by saying the software has potential but support as it stands won’t keep it reliable for you if problems persist longer than a day or two. So I ended up feeling quite let down by the communication and assistance overall.